All you need to know

Terms and Conditions

1. Booking & Payments

• A deposit is required at the time of booking to secure your place.

• Final payment is due by the date specified on your invoice.

• Bookings are confirmed only once full payment has been received.

• Prices are listed per person and based on the room configuration selected.

2. Cancellation Policy

• Due to the intimate nature of the tour and limited guest numbers, all bookings are non-refundable once confirmed.

• No refunds or credits will be provided for missed activities, early departures, or unused inclusions.

• Guests are required to hold comprehensive international travel insurance that covers cancellation, medical emergencies, and trip interruptions.

• If an issue arises with the villa and we need to change the location, we will secure an alternative property of comparable quality to ensure your experience remains seamless and enjoyable.

• If we must make a significant change to, or cancel, your booking as a result of events beyond our control, we regret that we are unable to offer compensation or cover any costs or expenses you may incur as a result. You will, however, be entitled to a refund of all monies paid to us, less any unrecoverable costs already incurred in relation to your booking.

• If we need to significantly change or cancel your booking for reasons within our reasonable control and are unable to offer a suitable alternative, you will receive a full refund of all monies paid. Beyond this refund, we will not be liable for any additional expenses, losses, or compensation arising from such a change or cancellation.

3. Travel Insurance

• Travel insurance is mandatory for all guests.

• Proof of insurance will be required upon confirmation.

• It is the guest’s responsibility to ensure their policy covers cancellation, medical issues, lost luggage, and delays.

4. Dietary Requirements

• All dietary requirements must be outlined at the time of booking.

• While all reasonable efforts will be made to accommodate requests, complete adherence cannot be guaranteed as some meals are prepared outside our kitchen.

5. Health & Fitness

• Guests must be in suitable health to participate in cooking activities, excursions, and walking tours.

• Please note that this tour is not suitable for guests with limited mobility or those needing wheelchair access.

• Inform us of any medical conditions, disabilities, or reduced mobility at the time of booking, or as soon as they develop.

• Local medical services are available in case of emergencies, and all costs and treatment decisions are your responsibility. Staff may assist with translation, but we are not liable for medical care.

• We reserve the right to refuse participation if a guest’s health or behaviour impacts the safety or enjoyment of the group.

• The tour is not suitable for children.

6. Liability

• Participation in cooking activities, excursions, and transportation is at the guest’s own risk.

• We accept no responsibility for personal injury, illness, loss, damage, or theft of personal belongings.

• Guests must comply with safety instructions provided by the host and tour leaders.

7. Passports & Visas

• It is your responsibility to ensure you meet all passport, visa, health, and immigration requirements for your trip. Requirements may change, so please check with the relevant embassies, consulates, or your doctor well in advance.

• We cannot accept responsibility for any costs or losses incurred if you fail to comply with these requirements. You agree to reimburse us for any fines or losses arising from non-compliance.

8. Itinerary Changes

• The itinerary is subject to change due to weather, local events, seasonal availability, or unforeseen circumstances.

• Any changes will be made with guest experience and safety in mind.

9. Accommodation

• Room allocation is based on booking order and availability.

• Single supplements apply for guests requesting a private room.

• Dating back to the 1700s, our villas are beautifully refurbished masserias. Every care has been taken to include modern comforts, though occasional interruptions in service may occur due to the historic nature of the buildings.

• Any damages caused to the property will be charged to the guest responsible.

10. Conduct

• Respectful behaviour is expected at all times toward staff, fellow guests, and local communities.

• Disruptive or unsafe behaviour may result in removal from the tour without refund.

11. Transportation

• Transfers are included only at specified times.

• Guests arriving outside the designated window may incur additional transport costs.

12. Personal Belongings

• Guests are responsible for securing their valuables.

• We are not liable for loss or theft of personal items during the tour.

13. Photography & Media

• Photos and videos may be taken during the tour for promotional use unless you advise us in writing beforehand.

14. Swimming Pools, Jacuzzis & Grounds:

• Pools, terraces, and balconies carry inherent risks. Guests must take care, and be cautious on uneven grounds, steep stairs, or near drops.

• Properties may not be suitable for people with limited mobility. We and the property owners are not liable for injury except where required by law.

15. Wildlife & Pets:

• Many properties are in rural areas, where local wildlife (e.g., insects, rodents, goats) may be present. Keep doors/windows closed where possible and do not feed animals.

• If you have allergies to animals, please advise us before booking. While we cannot guarantee the absence of animals, we can recommend properties where exposure is less likely.

16. Special Requests:

• Please notify us of any special requests at the time of booking. While we will endeavour to accommodate reasonable requests, we cannot guarantee them unless confirmed in writing. Confirmation on booking documents does not constitute a guarantee. Conditional bookings cannot be accepted.

17. Acceptance of Terms

• By booking the tour, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.